Google Cloud customers making use of Google Cloud support have until May 31st 2022 to transition from role-based support to Google’s new ‘Customer Care Portfolio’. Read in this article how Google is changing its support model. We’ll highlight which are your other options to get optimal support and worry-free Google Cloud services for your business. And you’ll discover the new support offer launched by Google Cloud Managed Services partner Devoteam G Cloud.
Google Cloud has reimagined its support offering to provide an ongoing and integrated engagement to customers via a new set of support offerings.
In May 2021, two new additional support offerings were introduced within the new ‘Google Cloud Customer Care’ Portfolio: Google Cloud Standard Support and Google Cloud Enhanced Support.
What is the new Google Cloud Customer Care Portfolio?
These new support offerings replace Google Cloud (formerly ‘Google Cloud Platform’ or ‘GCP’) Role-Based Support, which ceased on the same date on May 17th 2021. This means that Google Cloud customers weren’t able to buy Role-Based Support for their organisation anymore as from that date.
Customers that already have this support can continue in their current Role-Based support package until May 31st 2022.
After May 31st 2022, these customers will have to transition to the new Customer Care Portfolio offerings.
The new Google Cloud Customer Support plans include:
- Basic Support
- Standard Support
- Enhanced Support
- Premium Support
The new support offerings by Google change to provide faster response times and advanced services as Google Cloud customers’ requirements expand, but they’re also more expensive.
You can get a full overview of the new Google Cloud Customer Care Portfolio offerings here.
Do you want to find out more about your support options within Google’s new support model and Devoteam’s new support offer? Join our live online event with experts about the changes in Google Cloud support on Friday April 1st at 12:30 (CEST).